The destination experience
You should have an idea of estimated
arrival times from the booking. So if your I think the levels
visitors do fall into this category, you can
of service will have to
give them clear information about what
facilities your business can offer them.
improve considerably.
People will come to London
i
Staff attitude for a trip of a lifetime to the
It’s important that your team enjoy
Games and if they get
working with people. Customers look for
indifference it could ruin
enthusiasm and willingness to be helpful.
If your staff are also friendly and offer a
their whole time here.
genuine warm welcome, customers will
New Zealand visitors.
give family and friends (and maybe
TripAdvisor) a glowing report about
their stay.
Staff must take responsibility for finding to spot potential issues before they
the answer, whenever a guest asks them become major complaints. By anticipating
a question. They must make a point of a problem, taking responsibility for finding
passing the information back to the a solution and trying to achieve a speedy
visitor. Ultimately the visitor doesn’t care resolution, the situation is handled
who answers their question but it builds a effectively and efficiently.
relationship between staff and guests if
correctly followed up. You need to take an interest in your
visitors for the whole of their stay. Find
Good staff skills are vital when there is a out what you can do to make the visit
complaint. Attentive staff should be able extra special.
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