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Going home
It’s the day of departure and if all i
Check out
has gone well, your visitor should be
The visit is over, leaving only the
focused on the journey ahead,
prospect of a long journey ahead.
Depending on the time of departure and
content with their experience to date
the transport they’ve chosen, your visitors
and sad to be leaving. Getting it may have time to spend in London before
wrong at this stage undoes all your
making their way to the airport. They
good work. Unfortunately it’s very
won’t want to carry luggage so how can
you help?
easy to get it wrong.
What time are your customers
Concentrate on these five key
checking out?
areas of better service for a
• If early, you can offer a morning alarm,
breakfast option and pre-booked taxi
better experience.
collection
• If late, you could consider a flexible
room checkout time policy or arrange
and promote a secure storage area for
luggage
Above all there should be no surprises
in the billing. There should be no
unexplained additions or unexpected
charges. If your costs were clear at the
booking and check in stages this part of
the process will run smoothly.
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