How we do it
?
Do you work with other businesses?
?
How would you sum up your
George: We have a very good approach?
relationship with a local taxi firm. I chose George: We do not ignore our customers.
the company as they use good people, We bother because we love people and
safe cars and offer a reliable service. We we treat people how we want to be
make arrangements for guests to be treated personally. We love what we do.
picked up and we want them to be safe. We respect our job as it is more than just
We see this as an extension of our making a living. It is about creating
services. satisfaction for both us and the customer.
?
What role do your staff play in making www.stdavidshotels.com
guests feel comfortable?
Alex: Staff are part of the family. The
longest serving member has been here
for 20 years, which is great continuity
both for us and for guests. Everyone tells
us how good they are - prompt, honest
and smiling. We always share guest
comments with staff, which helps to
build morale.
George: At least three times a week I
cook lunch for the staff. This gives us
time together to sit and chat and helps
break down barriers.
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