About Capital Stay
Running an accommodation business is not easy. Even the most profitable
places need constant attention.
Capital Stay has been written for everyone who runs an accommodation
business in London. We have put together practical business ideas, interviews
with successful London businesses and quick reference fact sheets. They are
designed to help you improve the quality of your operation. When you improve
the quality of the service you offer your guests, you improve your visitors'
experience. And the more visitors enjoy staying with you, the more likely they
are to return and to recommend you to their friends and colleagues. Repeat
business greatly improves profit.
We know how busy you are. That’s why we have designed Capital Stay to make
it easy to jump to the parts that are most relevant to you and your business. You
may just want to look at one of our 60-second fact sheets. You may prefer to
learn from the experiences of other accommodation providers interviewed in the
How we do it sections. Or you may find it worthwhile working through the
Capital Stay section by section as part of your staff training.
Whatever approach you take, if you find just one piece of advice that helps
improve your business and its profitability, your time will have been well spent.
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