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Industry Update
in-House celebrate the sale of Schüller’s Planit strengthens customer support
1,000th kitchen with two new appointments
Wayne Dance has been supplying German kitchen manufacturer Leading developer of design and
Schüller Kitchens within the UK for just two years and in that time has visualisation software for the kitchen,
amounted over 80 UK dealerships. bedroom, bathroom and home
Schüller is one of the sixth largest kitchen producers in Germany and improvement markets, Planit
through forming a relationship with in-House, the UK has become International has made two new
Schüller’s third biggest export market in less than 18 months! appointments at its Ashford, Kent,
More recently it came to Wayne’s attention that in-House were about headquarters, providing further support
to supply the 1,000th Schüller kitchen to Harmony Kitchens in Bury St for customers.
Edmunds. To celebrate the event, Wayne and Schüller gave Harmony Andrew Fuller joins the company as a
Kitchens two cheques for £1,000 each. customer support officer, while Rebecca
Picture shows Tony Hill of in-House presenting £1,000 to Kevin
Guntrip has been appointed data team
Chapman of Harmony Kitchens, Bury St Edmunds, Suffolk, to leader – both of them bringing a wide
celebrate the sale of Schüller’s 1,000th kitchen in the UK.
range of customer services, retailing and
IT-based experience to their roles.
Rebecca Guntrip brings 11 years of Andrew Fuller, and (below)
mainly call centre-based experience to her
Rebecca Guntrip
new role. She has also been involved in
staff training and project management and
considers customer satisfaction to be “a
key element in the success of projects and
their development through the data
department.”
With seven years experience working
in technical IT support within a stock
broking clearing house, Andrew Fuller,
who has recently been training clients in
the installation and employment of an
automotive device, is “committed to
delivering customer satisfaction though
personal training and telephone support.”
Roca going from strength to strength … Looking good for Image Showers
To support Roca’s continued growth, the company has recently Business is looking good at the moment for Image Showers, who is
completed an expansion of its warehouse facility in Coalville, Ireland’s leading manufacturer of enclosures and screens. It is continuing
Leicestershire. to make significant progress in the UK.
Whilst continuing to enjoy the excellent location in regard to the road Ben Seymour (pictured) has recently joined the sales team in the UK.
transport network, it has become necessary to expand storage facilities to He joins Nicola Coleman, Becky Reeve and Rob Maspero, who
stock the expanding product range now available. The expansion project between them cover the UK, with Neil Beswick as UK Manager.
has also included the installation of a computerised warehouse Ben is from a sales and marketing background and in his last role
management system to control all stock and despatches. successfully increased sales six-fold - he plans to do the same for Image
With over 10,000 pallet spaces now available, increased stock levels Showers. “Image Showers is a fairly new brand to the UK so the
can be held, delivery lead times have been reduced to 72 hours and potential for growth is enormous. We have already an extensive product
stock accuracy now stands at 99.2 per cent. All of this will enable Roca range and an envied
to continue its commitment to excellent customer service. services network and
In testament to the success of the project, Logistics Manager Craig field back-up. It’s a
Shane comments: “After the headaches and disruption of the warehouse great product to be
expansion project, the benefits are now clear to see. As well as enjoying associated with – the
the improved layout, operational efficiency and stock accuracy, the daily customers love it –
frustrations experienced in a warehouse environment have now been and it is exciting
eliminated.” being involved with
building up an
established company
in a new market.
The reason Image
Showers is so
successful in Ireland is
simple - it looks after
its customers. Image
Showers prides itself
on excellent service
with next day
delivery, service back
up and good quality
products.
BATHROOM & KITCHEN UPDATE MAY 2007 27
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